RETURN POLICY

HOW DO I RETURN AN ITEM?

We appreciate your business and we want you to be completely satisfied with your purchase. In the event that you may need to exchanges an item or receive store credit we will do our best to meet reasonable expectations when these situations arise. We do not offer refunds for any of our items. If, for any reason, you are not satisfied with your purchase please allow us to assist you with your order.

We will handle returns and exchanges on a case by case basis and there are varying restocking and service fees. Please contact customer service to initiate a return or exchange prior to sending back your items. We will not process a return or exchange without you contacting customer service first. We do not cover shipping costs for returns/exchanges.

There are no returns or exchanges after 30 days from the date of purchase.

Items that have been worn, washed or have obvious signs of wear will not be exchanged. Items must be in the same condition that you received it and in it's original packaging.

We do not accept items to be exchanged that were already previously exchanged.

All sales are final outside the U.S.

PROOF OF PAYMENT

Proof of Payment is required for all returns and exchanges.

ADDITIONAL NON-RETURNABLE ITEMS:

Gift Cards

Sale/Discounted/Clearance/Closeout Items

GIFTS

If the item was marked as a gift when purchased and shipped directly you, you will received a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver directly.

SALE ITEMS

Sale, discounted, clearance or closeout items cannot be returned or exchanged. Only regular priced purchased items may be returned or exchanged.

EXCHANGES

We will only replace an item if they are the wrong size, defective or damaged. Please contact customer service to initiate an exchange.

SHIPPING FEES

All shipping fees are non-refundable. We do not cover shipping costs for returns/exchanges.

If you are returning an item(s) valued at greater than the standard insurance coverage offered by the mail carrier, we suggest purchasing additional coverage for the value of the item(s).

LOST, STOLEN OR DAMAGED PACKAGES

We are not responsible for lost, stolen or damaged packages, packages sent to the wrong address or for refunding or replacing packages in these cases. These applies to order, exchanges and returns. Please contact the mail carrier to track your package. If it is missing or it was damaged during shipment, the customer is responsible for filing all claims with the mail carrier. Liftology, LLC. is not responsible for any package(s) once it is in the hands of the mail carrier.

LIFTOLOGY EVENTS

Any items purchased from a Liftology event, pop-up store, booth etc. are not eligible for return. Exchanges are handled on a case by case basis and are subject to varying restocking and service fees. We will only replace an item if they are the wrong size, defective or damaged. Please contact customer service to initiate an exchange. Customer to subject to all criteria as listed above.

CUSTOM ORDERS

Custom orders are not eligible for return or exchange, in part or in full. If you have an question or concern regarding your custom order please contact the Liftology representative who assisted you with your order or contact customer service directly. Only the specific customer who conducted the custom order will be assisted by customer service.